Client Relations Manager Senior

FIS - Milwaukee, WI

Full-time - Mid Level

Milwaukee, WI

Professional, Scientific, and Technical Services

About the position

As a Client Relations Account Manager at FIS, you will be responsible for maintaining excellent relationships with clients, acting as the primary liaison for service-related matters. This role involves ongoing relationship management, handling escalations, overseeing projects, and ensuring service delivery to enhance client satisfaction and retention.

Responsibilities

• Ensure a positive and consistent relationship for one or more assigned clients
• Serve as primary point of contact to support problem resolution and ensure client retention
• Develop strong working relationships with assigned clients and FIS resources
• Coordinate with clients, relationship managers, and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts

Requirements

• Bachelor's degree in Commerce/Business or equivalent work experience
• Ability to establish and maintain effective working relationships, both internally and externally
• Strong organizational and time management skills
• Broad knowledge of FIS products and related services
• Strong aptitude for problem-solving and client service