Client Relations Manager & Team Leader (Fort Worth)

$65,000 - $70,000/Yr

Spectrum - Fort Worth, TX

Full-time - Mid Level

Fort Worth, TX

11-50 employees

Telecommunications

About the position

The Client Relations Manager & Team Leader at SpectrumAM is responsible for overseeing a team of Community Managers, ensuring exceptional service delivery to clients in the homeowners' association (HOA) sector. This role emphasizes team development, customer service excellence, and operational leadership within a stable industry. The position requires a proactive leader who can manage a demanding service product while fostering a supportive and positive team culture.

Responsibilities

• Manage, lead, and develop a team of Community Managers and other staff to ensure consistent service delivery.
• Provide ongoing development, training, and coaching to staff.
• Develop relationships with the Board of Directors and address escalated challenges from homeowners.
• Work closely with the Division Director on staff development and customer portfolio management.
• Determine specific work assignments for Community Managers and review employee activities for completeness and effectiveness.
• Attend evening board meetings and site visits to understand the properties served.

Requirements

• Bachelor's degree in a relevant field.
• At least 6 years of leadership and management experience in a customer service environment.
• Proven record of accomplishment in team leadership and development.
• Strong negotiation and conflict resolution skills.
• Experience in fiscal management.

Nice-to-haves

• Experience in hospitality, retail, or restaurant industries.
• Knowledge of Texas Property Code.

Benefits

• 401k program
• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life/AD&D insurance
• Paid time off (5 weeks)
• Paid holidays (11 annually)
• Phone and mileage allowance
• Internal Learning and Development Management System
• Free medical clinic in-house (virtual appointments for other offices)
• 40 paid hours per year for community service activities.