SS&C Technologies - Kansas City, MO
posted 2 months ago
As a Client Relations Manager at SS&C, you will play a pivotal role in developing and maintaining exceptional client relationships. This position is based in Kansas City, MO, and operates under a hybrid work model, allowing for flexibility in your work environment. You will be responsible for overseeing support and service activities for a designated client or group of clients, ensuring that their operational needs and issues are managed to the highest level of satisfaction. Your role will involve ensuring quality service and operational performance within the parameters of program and delivery standards, which is crucial for maintaining client trust and satisfaction. In this position, you will develop a deep understanding of client businesses and product installations to identify service needs, plan service delivery, and drive the use of proactive service and support mechanisms. This proactive approach is essential to reduce client downtime and support costs. You will act as the primary point of contact for clients, coordinating the resolution of service incidents and the escalation of technical issues as necessary. Collaboration with sales and support groups will be key to demonstrating the value of our support offerings and identifying opportunities for expanded support business. As a leader, you will oversee professionals or first-level leaders working on diverse issues and coordinating departmental activities. You will have the latitude to make decisions within established company policies to meet business objectives, advising staff and partners with cross-functional teams to meet project schedules and develop solutions to issues. Your accountability for department results will require you to establish procedures and recommend changes to policies as needed, ensuring that the team operates efficiently and effectively.