Client Relations Manager

$48,000 - $52,000/Yr

Harmony Haven Home Care - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

About the position

The Client Relations Manager at Harmony Haven Home Care is responsible for driving the community's sales efforts, developing and executing a strategic marketing plan, and achieving occupancy goals while adhering to company standards and regulations. This role emphasizes building relationships and enhancing the lives of residents through a supportive and trust-based atmosphere.

Responsibilities

• Plans, develops, executes, drives and evaluates community's strategic marketing plan
• Maintains compliance with budget and labor and expense control utilizing spend down sheet for department expenditures
• Ensures leads database is accurate and current
• Ensures waitlist is accurate and current
• Ensures list of primary and secondary referral sources in local market is accurate and current
• Ensures marketing and sales reports are accurate and timely
• Completes competitive analysis annually and as needed of competitors in local market
• Audits current residents to determine where they resided before moving into community
• Conducts demographic analysis to determine highest concentrations of prospective residents in local market
• Increases overall resident census and achieves specific occupancy targets
• Spends time outside community identifying and cultivating relationships with referral sources
• Closes the sale effectively with prospective residents and families
• Increases awareness of the community and Century Park in the local community at large
• Participates in local marketing events, health fairs, civic organization events, etc.
• Plans and hosts marketing and waitlist events
• Communicates upcoming marketing events to appropriate staff
• Develops, arranges and provides customer centered experience tour for inquiries
• Develops and oversees inquiry follow up process to turn leads into residents
• Participates in conference calls with other Sales Directors within region and company
• Recruits, selects, hires, trains, evaluates, supervises and counsels sales team
• Schedules department hours appropriately
• Exercises appropriate independent judgment

Requirements

• Preferred a bachelor's degree in marketing, public relations, or related field from accredited college or university or equivalent experience
• Must have at least (1) one year experience, (3 years preferred) in successful sales experience