Client Relations Manager

$48,000 - $57,000/Yr

Amethyst Capital - North Charleston, SC

Full-time - Mid Level

North Charleston, SC

About the position

The Client Relations Manager at Amethyst Capital, INC. is responsible for fostering strong relationships with clients and customers, ensuring exceptional service and support. This role combines customer service, sales operations, and leadership, providing an opportunity to develop skills in client management while contributing to the company's success. The position involves direct engagement with customers to tailor services to their needs and oversee the sales process, all while collaborating with senior management.

Responsibilities

• Work with customers on their desired needs of service, ensuring thorough communication and detailed information on inquiries.
• Engage with customers daily to assist in their entire customer experience and sales order process, including scheduling appointments and processing orders.
• Lead by example, promoting teamwork and ensuring staff members are supported in their roles.
• Collaborate with senior management to meet sales targets and implement client policies for operational efficiency.
• Provide coaching and training to new employees to help them develop skills that align with client standards.
• Address critical customer concerns to ensure smooth operation of all processes.

Requirements

• Experience in a prior customer service, client relations, sales, or leadership role.
• Previously worked in a customer-facing role.
• Strong verbal and written communication skills to effectively work with customers.
• A proactive approach and ability to multitask in a fast-paced environment.
• Commitment to learning the essentials within a new position.