Atb Technologies - Chesterfield, MO
posted 3 months ago
Welcome to ATB Technologies, where innovation meets exceptional customer service! We're a top-notch B2B managed IT service provider in St. Louis, fueled by the passion of our team and client referrals. At ATB Technologies, it's not just about upgrading businesses with better IT and providing top-tier customer service; it's about creating a workplace for your success. As a Client Relationship Manager at ATB Technologies, you will be at the forefront of ensuring client success, retention, and account growth. Through regular client touchpoints, including Quarterly Business Reviews, you will serve as a brand ambassador for our organization. This role requires a strong customer service orientation and the ability to manage multiple clients within the SMB market. In this position, you will establish trusted advisor relationships with each assigned client, driving continued value of our products and services. You will ensure high client satisfaction, engagement, and proactive support through regular communication. Additionally, you will serve as an escalation point for account management problems and client issues, identifying and investigating potential projects and support needs. Acting as a liaison between internal tech teams and clients, you will ensure alignment and satisfaction while providing ad-hoc reporting to customers utilizing internal tools. You will also assist with service level tracking and reporting, staying engaged with current industry trends affecting our clients. Furthermore, you will introduce IT solutions that positively impact clients' day-to-day work, providing quotes and managing contract renewals, considering potential future changes.