Client Relations Manager

Rocky Top Catering - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Food Services and Drinking Places

About the position

The Client Relations Manager at Rocky Top Catering is responsible for ensuring an exceptional guest experience throughout the event planning and execution process. This role involves supporting a Senior Sales Manager in selling, planning, and executing various events, including food and beverage sales, rental coordination, and client interactions. The position aims to develop the individual into an autonomous Sales Manager after gaining comprehensive knowledge of the sales and operations departments over at least one year.

Responsibilities

• Provide timely response and exceptional service to clients.
• Maintain a positive, friendly, and professional demeanor in all interactions.
• Prepare proposals and event orders with great attention to detail.
• Follow up and communicate with clients throughout the event process.
• Facilitate the event process from consultation to execution.
• Assist with rental appointments and venue walkthroughs for planned events.
• Understand operations department intricacies to ensure successful event planning.
• Manage events and support the Operations team during preparation.
• Set up, assist with execution, and clean up private tastings.
• Work events on Saturdays as an Event Manager, Bartender, or Server.

Requirements

• One year of experience in catering and/or event planning.
• Strong computer skills, including Microsoft Office.
• Proven capability to provide exceptional service to clients and team members.
• Highly motivated self-starter, able to process information quickly.
• Ability to work a flexible schedule based on business demands.
• Ability to stand for long periods and lift at least 40lbs.
• Clean driving record and reliable transportation.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• Life insurance