Client Relations Manager

$41,600 - $52,000/Yr

Aqua Spa Float Center - Oswego, NY

Full-time - Entry Level

Oswego, NY

Personal and Laundry Services

About the position

The Client Relations Manager at Aqua Spa Float Center is responsible for overseeing the initial interactions with patrons, ensuring a positive client experience, and managing the spa's state-of-the-art equipment. This role emphasizes excellent customer service and a strong interest in holistic wellness, making it essential for the manager to engage effectively with clients and staff alike.

Responsibilities

• Ensure front desk is kept organized and staffed at all times
• Educate new spa members on the functionality of services, package prices, and spa benefits
• Oversee all incoming communications and foot traffic in a professional and enthusiastic manner
• Responsible for scheduling appointments and answering patron questions
• Oversee spa modality schedule dynamics, timers, and patron liaison logistics
• Execute daily spa walkthroughs and education for patrons
• Set and achieve spa membership goals
• Analyze member feedback sources to determine improvements in processes and services
• Create Facebook, Instagram, and related platform social media content
• Research ways to advertise more locally - brochures, billboards, newspapers, etc.

Requirements

• High School Diploma
• Ability to excel in structured training program surrounding spa modalities
• Strong organizational skills
• Exceptional oral/written communication
• Acute attention to detail

Nice-to-haves

• Associates or Bachelor's degree in communication, business, health and wellness or related field
• Previous experience working in customer service
• Experience in media development or public relations
• Knowledge and understanding of spa logistics

Benefits

• Employee discount
• Flexible schedule
• Paid time off
• Paid training