Client Relations Manager

Technology Lab - Nashville, TN

Full-time - Mid Level

Nashville, TN

Professional, Scientific, and Technical Services

About the position

The Client Relations Manager at Technology Lab is responsible for nurturing and maintaining strong relationships with clients, ensuring their satisfaction, and maximizing the value they derive from the company's services. This role involves generating profitable sales strategies and managing client expectations to deliver exceptional service, ultimately contributing to stable revenue generation.

Responsibilities

• Develop and maintain positive relationships with clients, acting as their primary point of contact for all service-related inquiries, concerns, and requests.
• Proactively identify opportunities to enhance client satisfaction and drive business growth through upselling or cross-selling.
• Achieve or exceed annual sales goals.
• Collaborate with internal teams (such as sales, operations, projects, and technical support) to effectively address client needs and deliver exceptional service.
• Schedule and conduct Technical Business Reviews with clients to ensure their expectations are being met and to gather feedback on their experience with our services.
• Monitor client accounts and contracts, ensuring accuracy and compliance with established terms and conditions.
• Act as a liaison between clients and our technical team, ensuring smooth communication and timely resolution of any issues or escalations.
• Stay up to date with industry trends, market conditions, and competitor activities to provide valuable insights and recommendations to clients.
• Prepare and deliver periodic reports on client satisfaction, account performance, and overall business growth.

Requirements

• Strong interpersonal and communication skills, with the ability to build rapport and effectively influence clients and internal stakeholders.
• Excellent problem-solving and conflict resolution abilities, with the capacity to handle challenging situations with professionalism and empathy.
• Exceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple client accounts simultaneously.
• Sound knowledge of IT infrastructure, networking, and cloud technologies a plus.
• Ability to understand and articulate complex technical concepts to clients.
• Proficient in using CRM software and other relevant tools to manage client relationships and track account activities.
• Occasional day and overnight travel to client sites required.
• Bachelor's degree preferred.
• 3+ years of customer service experience.