Client Relations Manager

$37,440 - $47,840/Yr

The Right Fluff Pet Sitting - Bethesda, MD

Full-time

Hybrid - Bethesda, MD

About the position

The Client Relations Manager at The Right Fluff Pet Sitting is a key client-facing role responsible for managing client interactions, marketing initiatives, and ensuring customer satisfaction. This position involves a mix of administrative tasks and direct client support, primarily performed remotely with some in-person obligations related to pet care. The role requires strong communication skills and a passion for pets, as well as the ability to adapt to changing demands throughout the year.

Responsibilities

• Respond to client communications and questions via phone and email
• Tactfully resolve client complaints, coordinating follow-ups with staff and management
• Lead marketing projects, including social media management, local outreach, and community engagement
• Follow up with new client leads across multiple platforms
• Create and execute client engagement initiatives to strengthen client relationships and increase retention
• Assist with in-person onboarding meetings with new clients
• Maintain client records, update service instructions, and manage client information in the database
• Collaborate with the Operations Lead on managing client keys, access information, and supplies
• Occasionally assist with scheduling tasks, including processing service requests and staff schedules
• Provide pet care support for team members during emergencies or time off
• Be part of the on-call rotation for evening or weekend shifts
• Be available for occasional in-person pet care tasks, such as walking dogs or pet sitting
• Manage staff communications related to client inquiries
• Ensure that staff is meeting expectations and following through on client requests
• Help with staff onboarding and training, particularly focusing on customer service

Requirements

• Legally authorized to work in the U.S.
• Access to an insured vehicle
• Willingness to undergo a background check
• Own a smartphone with a data plan
• Strong communication skills and problem-solving ability
• Experience in marketing, customer service, or a related field is highly preferred
• A self-starter with the ability to juggle multiple tasks and adapt quickly to changing priorities
• A love for pets and the ability to connect with both animals and their owners

Nice-to-haves

• 2+ years of experience in client relations, customer service, or marketing
• Familiarity with online tools such as G Suite, WIX, social media platforms, and scheduling software (Time to Pet, Slack)
• Previous experience in the pet care industry is a bonus but not required

Benefits

• 401(k)
• Flexible schedule