Client Relations Manager

Carolina Sweepers - Columbia, SC

Full-time - Mid Level

Columbia, SC

Administrative and Support Services

About the position

The Client Relations Manager at Carolina Sweepers is responsible for building and maintaining relationships with customers, marketing services, and ensuring customer satisfaction. This role serves as an ambassador for the brand, anticipating customer needs and showcasing the company's services. The position requires a motivated individual with sales and account management experience to help elevate the business and maintain its reputation for quality service.

Responsibilities

• Demonstrating the functions and utility of services to customers based on their needs.
• Ensuring customer satisfaction through ongoing communication and relationship management; resolving any issues that may arise post-sale.
• Maintaining communication with existing and previous customers, alerting them of new services and enhancements that may be of interest.
• Building and maintaining a network of sources from which to identify new sales leads.
• Maintaining detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
• Providing periodic territory sales forecasts.
• Making enterprise-based decisions.

Requirements

• At least 2 years of sales experience.
• Maintaining a book of business.
• Proficiency with Google Suite, Microsoft Office Suite or related software.
• Experience with Service Fusion is a plus.
• Active driver license and a clean driving record.
• Excellent communication and people skills.
• Self-motivated to win.
• Experience in the property management/maintenance fields is preferred.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement plan with matching
• Paid vacation
• Tenure bonuses
• Long-term employment
• Advancement opportunities