Client Relations Manager

$48,568 - $53,508/Yr

Sm Telecom - Corona, CA

Full-time

Corona, CA

Telecommunications

About the position

We have an opening for a Client Relations Manager who will deliver exceptional service for our esteemed clients. As a leader in the telecommunications industry, we pride ourselves on delivering the best customer service to create exceptional product and service awareness. We are seeking a Client Relations Manager who values the importance of customer experiences, can perform at a high level, and develop a client base from the ground up. Our Client Relations Managers prioritize attention to detail with each customer account and possess the skills to resolve any issues that may arise to continue the relations between our customers and clients. We have a team of Client Relations Managers who lead with the highest level of professionalism, delivering cost-effective sales solutions to our clients to boost their market share, drive sales revenue, and enhance overall profitability. We value strategic development, effective communication, and collaboration. If you're someone who enjoys technology, developmental skills, customer and client relationship management than apply now!

Responsibilities

• Engaging with customers to answer inquiries and provide information about products and services
• Maintaining an in-depth understanding of the client's products and services by attending client meetings and participating in ongoing training sessions to stay updated on product changes, sales techniques, and industry best practices
• Identifying opportunities to cross-sell or upsell products and services to new and existing customers
• Problem-solving customer complaints in a professional and respectful manner
• Gathering data and tracking sales to follow up with managers and the Customer Service Representative team toward possible improvements to our sales techniques

Requirements

• Experience in customer service, customer support, sales, communications, and/or leadership role
• High school diploma or equivalent
• Full time availability to meet the demands of a dynamic and fast-paced environment, ensuring consistent customer relations
• Exceptional communication skills to effectively engage in interactions and clear communication with both customers and team members
• Active listening skills to understand and address customer needs, build relations and answer all inquiries
• Dependability, time management and punctuality
• Ability to multitask