Client Relations Manager

$41,600 - $62,400/Yr

N A S C - Folsom, CA

Full-time - Entry Level

Folsom, CA

Personal and Laundry Services

About the position

The Client Relations Manager at S & C, Inc. is a pivotal role focused on enhancing customer relationships and driving client satisfaction within the telecommunications industry. This position involves direct interaction with customers to provide information, support, and resolve issues, ensuring a seamless service experience. The role emphasizes building long-term relationships with clients and contributing to the overall success of the company's sales strategies.

Responsibilities

• Interacting with customers to provide information and answer questions based on products and services that fit their needs.
• Act as a primary point of contact for each individual customer, building relationships with them that are strong turning them into key stakeholders.
• Be a part of the full service cycle, including closing the final sales process and compiling the follow up of when the customer receives their new product and that they are fully satisfied.
• Reporting and tracking sales activities to analyze the data and enhance sale strategies and client relations improvement.
• Developing a comprehensive understanding of the company's business operations, sales processes, client expectations, and services available to be fully equipped with all client knowledge and be superior in your field.
• Professionally addressing and resolving customer issues and complaints.

Requirements

• Experience in the fields of customer service, client relations, sales, business or related fields.
• Excellent interpersonal skills and emotional intelligence to effectively engage with customers.
• Receptive to feedback and willing to implement constructive suggestions for improvement.
• Ability to work both independently and collaboratively within a team environment.
• Strong organizational and time management skills.

Benefits

• Clear opportunities and advancement within the company.
• Networking opportunities from senior management and leaders nationwide.
• Being a part of a dynamic and supportive team.
• Development of valuable leadership and interpersonal skills to foster personal and professional relationships.
• Work technology and devices given to each Client Relations Manager that starts with the company.
• No business license needed.