Client Relations Manager

Pella Corporation - Grand Rapids, MI

Full-time - Manager

Grand Rapids, MI

Food Services and Drinking Places

About the position

We are looking for a Manager to lead our Project Coordinator team. This position is based in our Grand Rapids office and supports the team, while assisting homeowners, builders, installers, and our sales team to coordinate window and door delivery, service, and installations. This is the person who thrives on juggling multiple projects and tasks at the same time and feels accomplished when a project comes together. The Project Coordinator Manager position plays a critical role in our customers' experience as they go through the window & door purchase and installation process. Your work will make a significant impact!

Responsibilities

• Training and mentoring new Project Coordinators
• Serving as the day-to-day point of contact for the Project Coordinators
• Managing the performance of the Project Coordinator Team, ensuring internal and external customer service standards are consistently upheld
• Developing new processes to increase efficiencies in the Project Coordinator team
• Scheduling installations, delivery, service and order verification by coordinating dates & times with Sales Reps, Homeowners, builders, site superintendents and Installers via phone call, text, and email
• Collecting payment from customers
• Responding to and resolving customer concerns/complaints
• Confirming that all customer requirements have been met and well documented
• Using and training on Pella proprietary software to complete all parts of the job

Requirements

• Experience in project management or a related field
• Strong leadership and mentoring skills
• Excellent communication skills, both verbal and written
• Ability to manage multiple projects simultaneously
• Proficiency in using project management software and tools

Nice-to-haves

• Experience in the construction or home improvement industry
• Familiarity with Pella proprietary software

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance