Client Relations Manager

Great Dwellings

Part-time - Mid Level

Remote

About the position

As a Client Relations Manager at Great Dwellings, you will be pivotal in maintaining and enhancing client relationships. This role involves overseeing client interactions, addressing concerns, and ensuring exceptional customer satisfaction. You will develop customer service procedures, set service standards, and lead a team of client service professionals, all while fostering a community-centric approach.

Responsibilities

• Develop, nurture, and maintain strong relationships with clients, ensuring regular communication and prompt resolution of issues.
• Monitor client satisfaction levels, address feedback, and implement strategies to enhance the client experience.
• Lead the client relations team, providing training and support to ensure high-quality customer service.
• Develop strategies for client service operations aligned with business goals, and analyze client service metrics to identify trends and areas for improvement.
• Collaborate with Sales, Marketing, and other departments to ensure a cohesive approach to client management and to leverage opportunities for business growth.

Requirements

• Minimum of 4+ years of experience in client relations, customer service, or a related area, preferably in a managerial role.
• Proven leadership skills with the ability to manage and motivate a team to achieve high performance.
• Strong analytical skills with the ability to interpret data and market trends to develop effective client service strategies.
• Ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
• Familiarity with Customer Relationship Management (CRM) software and proficiency in using various digital communication tools.

Benefits

• Flexible schedule accommodating a part-time workload ranging from 2 to 6 hours per day.
• Fully remote work environment that combines professionalism with a personal touch.