Client Relations Manager

About the position

Carolina Sweepers has been providing quality maintenance services for commercial properties in the Triangle and surrounding areas for 20 years. It is our dedicated and talented team that makes us leaders within our industry. We value integrity and drive. We reward excellence and build upon the strengths of our employees. We promote from within. We offer Health, Dental, Vision, and Life insurance, a retirement plan with matching, paid vacation, holiday pay, tenure bonuses, long-term employment, and advancement opportunities. We do offer a base pay for the first 90 days, or until you exceed the base pay out. We would love to find out what sets you apart. As our next Client Relations Manager, you will build relationships, market services, and serve customers according to our company values. As an ambassador for our brand, you will anticipate our customers' needs and showcase your comprehensive knowledge of the services we offer. In addition to developing new customers, you will be the connection between our customers and service providers, ensuring their total satisfaction and making a lasting impression for the company, maintaining our reputation as an established service provider with a personal touch.

Responsibilities

• Demonstrating the functions and utility of our services to customers based on their needs.
• Ensuring customer satisfaction through ongoing communication and relationship management; resolving any issues that may arise post-sale.
• Maintaining communication with existing and previous customers, alerting them of new services and enhancements that may be of interest.
• Building and maintaining a network of sources from which to identify new sales leads.
• Maintaining detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
• Providing periodic territory sales forecasts.
• Making enterprise-based decisions.

Requirements

• At least 2 years of sales experience.
• Maintaining a book of business.
• Proficiency with Google Suite, Microsoft Office Suite or related software. Experience with Service Fusion is a plus.
• Active driver license and a clean driving record.
• Excellent communication and people skills.
• Self-motivated to win.
• Experience in the property management/maintenance fields is preferred.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement plan with matching
• Paid vacation
• Holiday pay
• Tenure bonuses
• Long-term employment
• Advancement opportunities
• Signing bonus of $2500