Client Relations Manager

$60,000 - $70,000/Yr

Samaritan Software - Salt Lake City, UT

Full-time - Mid Level

Remote - Salt Lake City, UT

Publishing Industries

About the position

The Client Relations Manager at Samaritan Software, LLC is responsible for building and maintaining strong relationships with clients to ensure satisfaction and drive revenue growth. This role combines technical expertise with exceptional communication skills, acting as a strategic advisor for clients' software needs. The position requires a proactive approach to client management, collaboration with internal teams, and a focus on delivering outstanding customer service.

Responsibilities

• Understand client business objectives, challenges, and priorities to provide strategic guidance and support.
• Establish and nurture long-term relationships with clients based on trust and respect.
• Collaborate with internal departments to facilitate client need fulfillment.
• Identify upsell and cross-sell opportunities within existing accounts in collaboration with Implementation and Support teams.
• Develop client-focused materials, including case studies, whitepapers, and success stories with the marketing team.
• Conduct regular business reviews with clients to assess satisfaction and identify areas for improvement.
• Forecast and track key account metrics, such as revenue growth, customer retention, and customer satisfaction.
• Maintain updated knowledge of company products and services.
• Proactively address client concerns and act as a liaison between the client and internal teams.
• Stay up-to-date with industry trends, software products, and competitive landscape to provide valuable insights and recommendations.

Requirements

• Bachelor's degree in Business Administration, Communications, Marketing, or related field.
• Proven experience in client relationship management or in a client-facing role within the software or volunteer management industry.
• Excellent interpersonal and communication skills, with the ability to effectively present complex information to both technical and non-technical audiences.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Ability to build and maintain strong relationships with clients, identifying their needs and providing effective solutions.
• Ability to manage multiple client accounts simultaneously in a fast-paced environment.
• Knowledge of CRM software and proficiency in using productivity tools.
• Familiarity with Agile development methodologies and software project management.

Nice-to-haves

• Familiarity with Computer Science or Software Engineering fields and terminology.
• Understanding of consumer behaviors and industry trends.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off