Client Relations Manager

$41,600 - $62,400/Yr

N A S C - Roseville, CA

Full-time

Roseville, CA

Personal and Laundry Services

About the position

The Client Relations Manager role is essential for expanding the customer base and maintaining long-term relationships with clients in the telecommunications industry. This position focuses on providing superior customer service, addressing inquiries, negotiating service deals, and resolving issues to ensure client satisfaction. The ideal candidate will be a strong communicator and leader, dedicated to enhancing client relations and contributing to the company's success.

Responsibilities

• Interacting with customers to provide information and answer questions based on products and services that fit their needs.
• Act as a primary point of contact for each individual customer, building relationships with them that are strong turning them into key stakeholders.
• Be a part of the full service cycle, including closing the final sales process and compiling the follow up of when the customer receives their new product and that they are fully satisfied.
• Reporting and tracking sales activities to analyze the data and enhance sale strategies and client relations improvement.
• Developing a comprehensive understanding of the company's business operations, sales processes, client expectations, and services available to be fully equipped with all client knowledge and be superior in your field.
• Professionally addressing and resolving customer issues and complaints.

Requirements

• Experience in the fields of customer service, client relations, sales, business or related fields.
• Excellent interpersonal skills and emotional intelligence to effectively engage with customers.
• Receptive to feedback and willing to implement constructive suggestions for improvement.
• Ability to work both independently and collaboratively within a team environment.
• Strong organizational and time management skills.

Benefits

• Clear opportunities and advancement within the company.
• Networking opportunities from senior management and leaders nationwide.
• Being a part of a dynamic and supportive team.
• Development of valuable leadership and interpersonal skills to foster personal and professional relationships.
• Work technology and devices given to each Client Relations Manager that starts with the company.