Client Relations Manager

Greene Resources - Raleigh, NC

Full-time

Raleigh, NC

Administrative and Support Services

About the position

The Client Relations Manager at Greene Resources is responsible for maintaining strong relationships with clients, ensuring their needs are met, and facilitating communication between clients and the production team. This role involves managing client interactions, overseeing job progress, and ensuring quality standards are upheld while contributing to the company's sales and business development strategies.

Responsibilities

• Maintains and updates CRM software daily regarding notes, points of contact, phone conversations, etc.
• Assist in the development and implementation of the company's sales protocol.
• Track upcoming jobs to bid with existing clients.
• Close sale and coordinate job specifics with production.
• Interface with clients and ensure that all of their concerns are addressed in a timely and professional manner.
• Continually inform and update clients as to job progress or lack thereof.
• Interface with the company Operations Manager to ensure client expectations are met and that jobs are kept on schedule and on budget.
• Ensure that vendor invoice pricing is accurate and as bid.
• Assist in the development, implementation, and achievements of the company's annual budget.
• Assist in the development and implementation of the company's new business development plan.
• Conduct monthly walk-throughs, identifying and documenting any discrepancies.
• Ensure all company quality standards are met.
• Maintain updated contracts for all clients in assigned portfolio.

Requirements

• High level of confidence and comfort with mobile technology and computers.
• Thorough familiarity with designing all aspects of landscape construction including site analysis, grading, drainage, plant selection and placement, hardscape, water features, lighting, etc.
• Experience in plant identification and care, including disease, pruning, and insect identification.
• Customer service experience is required.
• Ability to create a great experience for the client.
• Ability to conduct a thorough site analysis.
• Proficient in or able to learn customer relationship management software.
• Ability to analyze drainage and grading requirements.
• Excellent communication skills.
• Self-motivated and goal-oriented.
• Punctual and detail-oriented.
• Problem solver with quick adaptability.

Benefits

• 401K plan with matching
• Commission Pay
• Paid Time Off
• Company Paid Life Insurance
• Supplemental Life Insurance available
• Medical, Dental & Vision Insurance
• Profit Sharing
• Weekly Pay