Client Relations Manager

$84,742 - $93,504/Yr

199 New Montgomery Owners Assoc C/o Titan MGMT GRP - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

About the position

The Client Relations Manager at Titan Mgmt Inc is responsible for fostering strong relationships with clients and customers, ensuring their needs are met through exceptional service and innovative sales strategies. This role involves overseeing sales operations, managing client inquiries, and providing leadership and training to team members, all while contributing to the overall success of the company.

Responsibilities

• Work with customers on their desired needs of service, ensuring thorough communication and detailed information on inquiries.
• Engage with customers daily to assist in their entire customer experience and sales order process, including scheduling appointments and processing orders.
• Lead by example, promoting teamwork and ensuring staff members are supported in their roles.
• Collaborate with senior management to meet sales targets and implement client policies for operational efficiency.
• Provide coaching and training to new employees to help them develop skills that align with client standards.
• Address critical customer concerns to ensure smooth operation of all processes.

Requirements

• Experience in a prior customer service, client relations, sales, or leadership role.
• Previously worked in a customer-facing role.
• Strong verbal and written communication skills to effectively work with customers.
• A proactive approach and ability to multitask in a fast-paced environment.
• Commitment to learning the essentials within a new position.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance