Client Relations Specialist - Agricultural Risk Management

About the position

Hurley & Associates is seeking a dynamic Client Relations Specialist to join our team and help us empower farmers to achieve financial stability and success through tailored commodity risk management solutions. As a Client Relations Specialist, you will provide exceptional customer service and administrative support to help our Ag Risk-Marketing Consultants maximize their impact. Your role will involve assisting with commodity risk-management tasks, client financial assessments, data entry, and more. Success in this position requires strong communication skills, attention to detail, professionalism, integrity, and confidentiality.

Responsibilities

• Organize calendars and ensure Consultants stay on track with upcoming tasks.
• Serve as the primary contact for clients, handling inquiries and providing timely information.
• Assist with prospecting efforts, preparing letters, and creating supportive materials.
• Backup other office staff as needed and assist with training new employees.
• Maintain and update client data in our proprietary systems.
• Review client positions, assist with margin calls, and communicate with lenders.
• Collaborate with grain buyers to sell cash grain and monitor market trends.
• Support Consultants with placing futures and options orders and creating reports.
• Plan and coordinate events, presentations, and client meetings.
• Prepare and update client reports, brokerage accounts, and financial records.
• Manage grain inventory and provide year-end tax projections when necessary.
• Demonstrate professional and customer-friendly phone etiquette in all client interactions.
• Effectively handle inbound and outbound calls, providing prompt and courteous assistance.
• Communicate complex information clearly and confidently to clients and team members.

Requirements

• Strong interpersonal skills and a friendly, professional demeanor.
• Exceptional attention to detail and organizational skills.
• Takes initiative and works independently.
• Ability to manage multiple tasks efficiently.
• Proficiency in Microsoft Office Suite.
• Phone etiquette.
• High school diploma required; associate or bachelor’s degree preferred.
• At least one year of related experience is a plus.

Benefits

• Health care, dental, vision.
• Health Savings Account.
• Life and voluntary life insurance.
• Disability insurance.
• Paid time off.
• Retirement savings.
• Professional development opportunities.
• Scholarships and internships for students.