Client Relations Specialist - GA - International - On Site

Vensure Employer Solutions - Duluth, GA

Full-time - Entry Level

Duluth, GA

10,001+ employees

About the position

The Client Relations Specialist (CRS) at Vensure Employer Solutions is responsible for managing a boutique to mid-size book of client service-centric businesses with templated HR needs. The CRS acts as an advocate for clients and internal departments, ensuring a positive working relationship from onboarding through maintenance and retention. The role involves increasing product adoption rates and client retention through proactive communication and problem-solving.

Responsibilities

• Act as a liaison between clients and internal operations to ensure positive relationships.
• Manage client retention processes to retain at-risk relationships.
• Conduct user set-up and training for client-facing web-based payroll and reporting software.
• Facilitate solutions proactively as challenges arise.
• Maintain open communication regarding clients with internal teams.
• Assist in tracking and completing team projects and initiatives.
• Review weekly and monthly reports to assist with client retention efforts and analyze trends.
• Track client repricing requests for timely responses.
• Analyze data and review procedures to answer client questions.
• File and maintain client records.
• Coordinate resolution of client issues and perform administrative support tasks as needed.
• Process and prepare memos, correspondence, or other documents.
• Schedule appointments and maintain appointment calendars.
• Support team members during travel by overseeing operational needs.
• Nurture relationships with business owners, client contacts, marketing agents, and internal staff.
• Monitor company performance against service level agreements and flag potential issues.
• Interact with clients to understand their business models and HR practices.
• Assist in executing service plans by evaluating progress of activities and service requests.
• Collaborate with internal departments for seamless service delivery to clients.
• Gather and distribute customer feedback to appropriate internal departments.
• Build cross-functional partnerships to address issues and manage escalations.
• Manage client expectations in a fast-paced environment.
• Introduce and drive adoption of new products and services to clients.
• Announce changes in compliance to clients using various communication formats.
• Develop and create improved processes and procedures as part of a team.
• Perform annual deliverables client reviews.
• Provide online HR guidance and templated HR deliverables.

Requirements

• High School graduate or equivalent required.
• 4-year college degree or equivalent work experience preferred.
• 2-3 years of experience in a professional office environment.
• Previous experience in account management, call center, PEO, payroll, taxes, benefits, or human resources is a bonus.
• Strong organizational skills and ability to prioritize tasks.
• Excellent verbal and written communication skills.
• Detail-oriented with strong problem-solving skills.
• Self-motivated and able to work alongside a team.
• Customer service driven with the ability to develop relationships with diverse clients.
• Critical thinking skills and high emotional intelligence required.
• General working knowledge of Microsoft Office preferred.

Nice-to-haves

• Experience in HR technology or services.
• Familiarity with compliance changes and HR mandates.

Benefits

• Comprehensive portfolio of HR solutions and services.
• Opportunities for professional development and growth.