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Client Relations Specialist
Vpc Electric - Coeur d'Alene, ID
posted about 2 months ago
About the position
The Client Relations Specialist serves as the first point of contact for customers, embodying the company's commitment to exceptional customer service and relationship building. This role involves assisting clients with inquiries, providing support through various communication channels, and performing administrative tasks to ensure customer satisfaction. The position is ideal for individuals who thrive in a fast-paced environment and possess strong communication and multitasking skills.
Responsibilities
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Perform data entry tasks accurately and efficiently
- Conduct outbound calls to follow up on customer inquiries or resolve issues
- Assist in light marketing and administrative duties
Requirements
- Previous experience in customer service
- Strong computer skills
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry
- Positive attitude and upbeat energy
- Sales experience is a plus
Nice-to-haves
- Electrical knowledge
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid holidays
- Paid time off
