Client Relations Specialist

$54,080 - $66,560/Yr

Landmark Creations - Burnsville, MN

Full-time

Burnsville, MN

Plastics and Rubber Products Manufacturing

About the position

The Client Relations Specialist plays a vital role in maintaining and enhancing client relationships by providing exceptional service and support. This position requires strong communication skills, a customer-focused mindset, and the ability to analyze client needs effectively, ensuring that clients receive tailored solutions and outstanding service.

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Conduct outbound calling to follow up with clients and gather feedback on services provided.
• Maintain accurate records of client interactions through data entry and computerized systems.
• Analyze client needs and provide tailored solutions to enhance their experience.
• Collaborate with internal teams to ensure seamless service delivery.
• Demonstrate excellent phone etiquette while communicating with clients.
• Assist in the development of client service strategies to improve overall satisfaction.
• Provide support in both English and any additional languages as needed, ensuring clear communication with all clients.

Requirements

• Proven experience in client services or customer support roles is preferred.
• Strong data entry skills with attention to detail.
• Ability to analyze information and provide actionable insights.
• Excellent phone etiquette and communication skills in English; bilingual or multilingual abilities are a plus.
• Proficiency in using computerized systems for record keeping and data management.
• A proactive approach to problem-solving with strong interpersonal skills.
• Ability to work effectively both independently and as part of a team.

Benefits

• 401(k)
• Health insurance
• Paid time off