Client Relations Specialist

$43,680 - $52,000/Yr

Olympic Cleaning - Rancho Cordova, CA

Part-time,Full-time - Entry Level

Rancho Cordova, CA

Administrative and Support Services

About the position

We are seeking a dedicated and enthusiastic Bi-Lingual Client Relations Specialist to join our team. This role is essential in fostering strong relationships with our clients and ensuring their needs are met with exceptional service. The ideal candidate will have a passion for customer support and a knack for effective communication, both verbal and written.

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Provide outstanding customer service through various channels, including phone, email, and in-person interactions.
• Conduct outbound calls to follow up with clients, gather feedback, and promote additional services.
• Maintain accurate records of client interactions and data entry into our systems.
• Assist with client meetings and walk throughs.
• Collaborate with internal teams to ensure client satisfaction and timely resolution of concerns.
• Identify opportunities for upselling services based on client needs.
• Support bilingual clients by providing assistance in their preferred language when applicable.

Requirements

• Proven experience in customer service or client relations roles.
• Strong phone etiquette and excellent communication skills.
• Proficiency in data entry with attention to detail.
• Must be proficient with MS Word, Excel and Outlook.
• Sales experience is advantageous but not mandatory.
• Bilingual candidates are encouraged to apply to better serve our diverse clientele.
• Ability to work independently as well as part of a team in a fast-paced environment.
• A positive attitude and a commitment to delivering exceptional client experiences.

Nice-to-haves

• Sales experience is advantageous but not mandatory.
• Bilingual candidates are encouraged to apply to better serve our diverse clientele.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance