Client Relations Specialist

$41,600 - $41,600/Yr

Source One South - Santa Ana, CA

Full-time - Entry Level

Santa Ana, CA

Administrative and Support Services

About the position

The Client Relations Specialist role involves direct engagement with clients to assist them in navigating the timeshare exit process. This position is focused on providing exceptional customer service and support, ensuring a smooth journey for clients over a potentially two-year period. The ideal candidate will have a strong background in customer service and be proficient in Microsoft Outlook and Word.

Responsibilities

• Act as the primary point of contact for clients throughout their timeshare exit process
• Conduct phone conversations to provide updates, answer questions, and offer support
• Write professional emails and correspondence to clients, attaching relevant documents as needed
• Maintain organized records of client interactions and progress
• Foster strong relationships with clients to ensure satisfaction and trust

Requirements

• Previous experience in an Account Manager or similar customer-facing role
• Proficient in Microsoft Outlook and Word
• Excellent communication skills, both verbal and written
• Strong customer service orientation with a positive attitude
• Ability to manage multiple tasks and prioritize effectively

Benefits

• A collaborative and supportive work environment
• Opportunities for professional growth within the company