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Client Relations Specialist
$55,120 - $60,320/Yr
Hs Technology Group - Pikesville, MD
posted about 2 months ago
Full-time
Pikesville, MD
About the position
As a Client Relations Specialist, you will use your positive attitude and people skills to provide solutions that impact our customers. The role focuses on building and maintaining client relationships, driving customer success initiatives, and ensuring a high level of service and satisfaction. The company values team players and innovators who are committed to providing cutting-edge technology and extraordinary service to clients.
Responsibilities
- Build and Maintain Client Relationships
- Serve as the Primary Point of Contact
- Drive Customer Success Initiatives
- Identify Growth Opportunities
- Proactively Address Customer Needs
- Conduct Regular Account Reviews
- Collaborate with Internal Teams
- Track and Report on Account Health Metrics
- Handle Client Issues and Escalations
- Provide Insights for Product Improvement
Requirements
- Customer Service or Help Desk: 2 years (Required)
- Microsoft Office: 2 years (Required)
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Referral program
- Vision insurance
