Client Relations Specialist

$42,640 - $48,880/Yr

Enviri Industries Sdn Bhd - Norcross, GA

Full-time

Hybrid - Norcross, GA

About the position

The Client Relations Specialist at Enviri Corporation plays a crucial role in managing client waste disposal needs and ensuring high levels of customer satisfaction. This hybrid position involves coordinating with various stakeholders, addressing client inquiries, and maintaining accurate client records. The specialist will also be responsible for upselling services and providing detailed reporting to clients and internal teams.

Responsibilities

• Communicate daily requests from technicians, compliance, or sales regarding modifications or issues with the waste disposal needs of clients.
• Follow up on store service or client complaints, requests for additional pickups, client inquiries, and/or adding other features to a client account.
• Assist in coordinating with stakeholders involved in handling any disruption or changes of service due to unexpected situations and gaining approval for changes.
• Document and maintain client issues and logistical changes daily in client portals in addition to billing tasks for larger clients.
• Pro-actively handle multiple client accounts and ensure a high level of satisfaction to assigned clients by meeting the expectations of the client per their service agreement.
• Develop a positive client relationship and take opportunities to upsell new account features as needed.
• Attend face-to-face meetings with clients as scheduled.
• Manage all aspects of client projects in multiple databases including maintaining and reviewing client records for completeness and accuracy.
• Provide clients with ad-hoc reporting which includes but is not limited to, shipping/tracking reports, detail manifests, on-time delivery and pick-up reporting, and waste accumulation analysis.
• Provide internal reports on the progress of a client to all appropriate team members.
• Confirm waste disposal processes that are prepared meet internal and governing agency requirements and maintain a high level of quality.

Requirements

• Bachelor's Degree coupled with a minimum of 1+ years in account management or a High School Diploma or GED with 3+ years account management experience.
• Proficiency in Microsoft Office Suite.
• Strong phone contact handling skills and active listening.
• Excellent verbal and written communication skills.

Nice-to-haves

• Ability to produce detailed, analytical reporting by combining data from multiple sources and databases with a very detail-oriented approach to quality and procedures.
• Ability to work in a fast-paced, changing work environment dedicated to client satisfaction and getting the job done.
• Knowledge of RCRA, DOT, DEA, and OSHA regulations.
• Knowledge of the pharmaceutical or environmental industry.
• Preferred knowledge of SalesForce.com or familiarity with a related CRM system and practices.
• The ability to manage several tasks at once to meet deadlines.
• The ability to follow direction or instruction.