Client Relations / Team Support Specialist

$34,320 - $34,320/Yr

Center For Counseling And Psychotherapy - Portage, MI

Part-time - Entry Level

Portage, MI

About the position

The Client Relations and Team Support Specialist at The Center for Counseling and Psychotherapy is a part-time role focused on providing exceptional customer service and administrative support within a mental health practice. This position serves as the first point of contact for clients, ensuring a welcoming and professional experience while managing various administrative tasks related to client interactions and insurance processes.

Responsibilities

• Answer phone calls and respond to inquiries regarding services, scheduling, and general information.
• Schedule appointments for therapists.
• Process intake forms, insurance information, and other required documentation.
• Confirm patient eligibility, benefits, and coverage for mental health services.
• Assist with reviewing and submitting claims for mental health services to insurance companies, Medicare, Medicaid, and private payers.
• Reconcile payments with insurance remittance advice and identify any inconsistencies.
• Assist with investigating and resolving denied or rejected claims by coordinating with insurance companies.
• Address patient inquiries regarding insurance coverage and balances.
• Follow up on outstanding balances with clients in a professional and tactful manner.
• Assist with payroll preparation and processing in a timely and accurate manner.
• Support administrative tasks, such as photocopying, filing, or ordering supplies, as needed.

Requirements

• Associate's degree in Business Administration or related field with education in administrative support, mental health, or healthcare fields is a plus.
• Prior experience in a customer-facing or administrative role.
• Strong communication and interpersonal skills with a compassionate and professional demeanor.
• Proficiency with office software (e.g., Microsoft Office Suite) and EHR systems.
• Ability to maintain confidentiality and adhere to HIPAA regulations.

Nice-to-haves

• Experience in mental health, healthcare, or counseling setting.
• Familiarity with insurance verification and billing processes.

Benefits

• Paid time off