Client Relations Trainee

$36,400 - $52,000/Yr

Confidential - Dallas, TX

Full-time - Entry Level

Dallas, TX

About the position

The Client Relations Trainee position is designed for individuals looking to develop their skills in client relationship management within a dynamic team environment. This role focuses on maintaining and enhancing client relationships across retail and B2B sectors, providing a unique opportunity to engage with diverse clients and gain valuable experience in client-facing activities.

Responsibilities

• Develop strong, positive relationships with clients to ensure satisfaction and foster loyalty.
• Act as a point of contact for resolving customer concerns or issues by working closely with relevant departments to address problems efficiently.
• Handle escalations, ensuring timely follow-up and resolution, all while maintaining professionalism and a client-first mindset.
• Assist in identifying cross-sell and upsell opportunities for both retail and B2B clients by collaborating with the sales team.

Requirements

• Strong command of English with excellent communication skills.
• Proven experience in customer support and client services.
• Proficiency in data entry and Microsoft Office applications.
• Ability to handle outbound calls and provide exceptional phone etiquette.

Nice-to-haves

• Multilingual or bilingual capabilities, particularly in Spanish, are a plus.
• Familiarity with call center operations and cash handling preferred.

Benefits

• On-the-job training
• Professional development assistance