Client Relationship Banker

First Merchants Bank - Winchester, IN

Full-time - Entry Level

Winchester, IN

Credit Intermediation and Related Activities

About the position

The Client Relationship Banker at First Merchants Bank is responsible for achieving individual and team sales metrics while providing exceptional customer service. This role serves as a primary point of contact for sales and service requests, focusing on new account acquisition, consumer loans, and enhancing client relationships. The banker will engage in various banking activities, drive productivity, and support team members in meeting sales goals.

Responsibilities

• Provide high quality customer service on a wide variety of general banking matters.
• Assess client's financial position to identify additional relationship opportunities.
• Consult with staff on checks for cashing; accept and process stop payment orders.
• Assist clients in reconciliation of accounts, answer questions and resolve complaints.
• Engage team members and business partners to assist clients with a variety of personal and business banking needs.
• Perform lobby management responsibilities.
• Develop and implement sales tactics to drive consumer deposit, loan growth, and household acquisition.
• Achieve all partner referral and appointment goals monthly.
• Actively participate in teleconsulting activities including call blocks and call nights.
• Participate and take ownership of the results of all marketing campaigns and promotions.
• Utilize guided conversation in the client profiling tool to deepen client relationships and deliver the whole bank.
• Convert service and problem resolution opportunities to sales opportunities to deepen client relationships and increase share of wallet.
• Utilize digital tools to provide education and help clients enroll in and utilize electronic banking products and services during account onboarding.
• Complete all new account onboarding calls and activities in a timely fashion.
• Exceed all established individual and team sales goals.
• Participate in outbound calling activities to increase market share.
• Assist with sales and service leadership.
• Support associates in the attainment of individual and team sales and service goals.
• Fully engage in the sales management process including leading daily huddles, weekly sales meetings, touch bases and coaching sessions.
• Utilize client relationship management tool (CRM) and other sales tools to record, track and maintain sales records for the incentive plan.
• Monitor and resolve deposit and loan exceptions in a timely fashion to ensure compliance and improve client experience.
• Train, coach, and guide staff with operational and sales skills.
• Comply with information and physical security policies including consumer and business verification procedures.
• Attend and/or complete applicable and required training sessions.
• Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, EDD, etc.
• Adhere to and participate in completing the branch daily security checklist.

Requirements

• High school diploma or equivalent (GED).
• Over two (2) years of banking, sales, or related experience to include selling products or services; or, if Bachelor's degree, then demonstrated leadership or goal achievement in related school activities or internships.
• This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
• Obtain Notary Public designation within six (6) months of employment.

Nice-to-haves

• Prior banking experience
• Bachelor's degree
• Demonstrated ability to sell and cross-sell banking products and services

Benefits

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits