Client Relationship Consultant 2 - Banker - Westchester IL

$41,600 - $52,000/Yr

US Bank - Westchester, IL

Full-time - Entry Level

Westchester, IL

Credit Intermediation and Related Activities

About the position

The Client Relationship Consultant at U.S. Bank is responsible for building and maintaining strong relationships with customers through various channels, including in-person, virtual, and by appointment. This role focuses on understanding and addressing customers' banking needs, providing tailored financial advice, and promoting the bank's products and services. The consultant is expected to leverage a digital-first mindset to enhance customer engagement and ensure a consistent, optimal client experience.

Responsibilities

• Build and foster relationships with clients through proactive outreach and follow-up.
• Engage with customers to assess their banking needs and provide tailored solutions.
• Maintain a working knowledge of consumer and business banking products and services, including digital offerings.
• Provide a consistent optimal client experience, including greeting clients and processing transactions.
• Open new consumer and business accounts and complete service requests.
• Educate clients on emerging digital products and self-service technologies.
• Collaborate with branch team members to best serve clients.
• Process customer and account information accurately.

Requirements

• High school diploma or equivalent.
• Minimum three to four years of job-related retail banking experience or a combination of experience and training.

Nice-to-haves

• Proven ability to build and foster relationships with clients through proactive outreach and follow-up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.
• Ability to explore and identify a customer's true needs while leveraging a digital-first mindset.
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer's needs.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law