Client Relationship Manager- Insurance

Cognizant Technology Solutions • Dallas, TX

379d • $31,200 - $31,200

About The Position

The Client Relationship Manager (CRM) at Cognizant plays a crucial role in managing the commercial aspects of the IT and Consulting Business. This position involves acting as a business owner for assigned accounts, overseeing day-to-day activities, and ensuring client satisfaction while managing the P&L of these accounts. The CRM collaborates with delivery teams to optimize resources and navigate changes, aiming to enhance the client experience and achieve shared performance metrics such as revenue and employee retention.

Requirements

• Minimum 10 years of experience in a client-facing role in a consulting firm or account/engagement management role in the IT professional services offshore/outsourcing industry, specifically within the Insurance vertical
• Experience managing Client P&L of $15+ Million including reporting and metric assessment for the account
• Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite
• Ability to interface at all levels of an organization
• Excellent oral and written communication skills and executive presentation and persuasion skills
• Bachelor's degree or equivalent experience

Nice To Haves

• MS or MBA degree
• Strong background in a project environment and application development in the Insurance vertical
• Proven ability to contribute to new business development efforts
• Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems
• Flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences

Responsibilities

• Build trusted relationships with client stakeholders
• Understand the client environment, issues, and priorities
• Work with clients to define their problems and co-create solutions
• Drive RFPs / proactive bids regarding renewals, extensions, and expansion
• Track BFS industry trends relevant to client business and bring forth proactive ideas and solutions
• Serve as the day-to-day point of contact for the clients
• Responsible for backlog growth including renewals and extensions of current engagements
• Lead the onsite project teams and ensure they understand the client environment

Benefits

• Paid parental leave
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees