Client Retention Specialist

$38,480 - $42,640/Yr

Rnr Tire Express - Evansville, IN

Full-time - Entry Level

Evansville, IN

Motor Vehicle and Parts Dealers

About the position

The Client Retention Specialist at RNR Tire Express is responsible for enhancing customer satisfaction and retention by providing exceptional service and support to clients. This role focuses on helping clients achieve ownership of products while meeting sales and retention goals for the store. The specialist will act as a liaison between the company and clients, ensuring that customer needs are met and that accounts are managed effectively.

Responsibilities

• Contact clients via phone and serve as the primary contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts, working with clients to get their accounts in good standing with an affordable program.
• Act as a customer liaison to resell the benefits for timely rental/lease agreement renewal payments.
• Assist co-workers in the store during peak activity, absences, and planned time off.

Requirements

• Sales experience in a call center or retail environment preferred but not required.
• Must have a valid driver's license and maintain a compliant driving record.
• Ability to comply with a drug-free workplace program and pass pre-employment drug screening and background checks.

Nice-to-haves

• Previous rent-to-own experience is desirable but not necessary.
• Customer service experience is a plus.

Benefits

• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• On-the-job training
• Vision insurance
• 401(k) matching
• Gym membership
• Life insurance