Client Retention Specialist
$28,080 - $29,952/Yr
Rent One - Osceola, AR
posted 2 months ago
Full-time - Entry Level
Osceola, AR
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
About the position
The Client Retention Specialist at Rent One plays a crucial role in enhancing customer satisfaction and driving sales. This position focuses on helping clients achieve ownership of products through exceptional service and support. The specialist will work closely with clients to understand their needs and provide tailored solutions while also contributing to the store's sales and retention goals. Rent One offers comprehensive training and opportunities for career advancement, making it an ideal role for individuals looking to grow in a supportive environment.
Responsibilities
- Contact clients via phone and serve as the primary point of contact between the client and the company.
- Set daily collection goals and verify and maintain accuracy of customer information.
- Review sales rental orders for compliance and approval.
- Manage past due accounts, working with clients to get their accounts in good standing with an affordable program that helps them achieve ownership.
- Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
- Assist co-workers in the store during peak activity, absences, and planned time off.
Requirements
- Previous rent-to-own experience is desirable but not necessary as training is provided.
- Customer service, sales, call center, or collections experience in a retail environment is helpful but not required.
- Must comply with drug-free workplace program and pass pre-employment drug screen and background checks.
- Must have a valid driver's license and maintain a driving record that complies with organizational standards.
Nice-to-haves
- Experience in sales or customer service roles.
- Familiarity with retail environments.
Benefits
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Gym membership
- Health insurance
- Tuition reimbursement
- Fitness benefit
- Employee Purchase Program
- On-The-Job and Professional Development Training Programs
