Client Server Support Analyst - Hybrid

$62,500 - $93,700/Yr

Utica National Insurance Group - New Hartford, NY

Full-time - Entry Level

New Hartford, NY

1,001-5,000 employees

About the position

The IT Support Specialist at Utica National Insurance Group is responsible for providing hardware and software maintenance and support, ensuring the smooth operation of IT systems across the organization. This role involves acting as a liaison between customers and software vendors, developing utility programs, and providing training on new technologies. The specialist will also handle help calls, evaluate customer needs, and recommend solutions to enhance productivity.

Responsibilities

• Perform hardware and software maintenance and support.
• Support Network and Telecommunications staff during LAN/WAN hardware and software changes.
• Repair/replace failing hardware components where possible.
• Schedule warranty/non-warranty repairs as necessary.
• Act as liaison between the service vendor and the customer to minimize disruption.
• Provide follow-up to ensure repairs are completed correctly.
• Provide software support and act as a liaison between customers and software vendors.
• Develop utility programs and macros to assist customers in automating routine tasks.
• Evaluate new versions/releases of desktop/laptop hardware and operating system software.
• Provide recommendations on how new features could be used throughout the organization.
• Handle help calls in a timely manner and ensure availability through the use of a pager.
• Provide remote telephone support to the regions for hardware and software problems.
• Evaluate customer needs and recommend solutions.
• Recommend hardware and software configurations.
• Process purchase requisitions and communicate with vendors.
• Setup new desktop and laptop hardware and software, scheduling delivery to minimize disruptions.
• Provide basic training on the use of new hardware/software.
• Provide intermediate level LAN basic hardware and software support.
• Assist customers in setting up and maintaining LAN user profiles, accounts, and directories.
• Keep current with changes in desktop hardware and software technology and recommend new technology where appropriate.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in computer science or telecommunications or equivalent combination of training and experience.
• 4 years of equivalent work experience in an IT support role.

Benefits

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs