Client Service Advocate (8AM-5PM EST)

$37,440 - $37,440/Yr

Clearstar Pte Ltd - Alpharetta, GA

Full-time - Entry Level

Alpharetta, GA

Publishing Industries

About the position

As a Client Service Advocate at ClearStar, you will play a crucial role in ensuring exceptional customer satisfaction for our Medical Information Services clients. Your primary responsibility will be to engage with clients through various communication channels, providing support and solutions to enhance their experience. This position requires strong problem-solving skills, empathy, and effective communication to ensure that every client interaction is positive and impactful.

Responsibilities

• Champion ClearStar clients through interaction via phone, written communication in Salesforce CRM for Case Management, and Live Chat to provide technology support.
• Analyze, problem-solve, and provide resolutions to Clients, Candidates, and Internal Customers.
• Partner with laboratories to set up drug screening accounts.
• Enhance client reporting by re-verifying and matching completed drug results.
• Coordinate drug test kits and custody and control forms directly from the manufacturer.
• Review and approve third-party vendor invoices for accuracy and payment.
• Collaborate with Sales, Implementation, and Account Management Teams to provide input on ClearStar's platform functionality and features.
• Provide general application training to Clients via MS Teams and feature new releases to clients.
• Conduct testing and quality assurance of new system enhancements and releases prior to launch.

Requirements

• 2 years' experience with direct customer service; a previous quota-driven role strongly preferred.
• Knowledge of screening industry, FCRA, and other compliance regulations preferred.
• Excellent written and verbal communication with a keen attention to detail.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively across teams while demonstrating leadership and accountability.
• Familiarity with providing demos via MS Teams training for troubleshooting purposes.
• A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection.

Nice-to-haves

• Experience in the screening industry.
• Familiarity with Salesforce CRM.

Benefits

• 401(k) with 4% match
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid holidays
• 17 days of paid time off
• 2 additional days of paid time off for volunteer activities