Client Service Associate- Cincinnati, OH

Raymond James

Full-time

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Client Service Associate at Raymond James plays a crucial role in providing high-quality administrative support to Financial Advisors and their clients. This position requires effective communication skills and the ability to manage multiple tasks in a fast-paced environment, ensuring accurate processing of client transactions and documentation. The role is essential for maintaining client relationships and supporting marketing efforts, contributing to the overall success of the branch office.

Responsibilities

• Service a high volume of daily interactions with prospective and existing clients via phone, in-person, virtually, and through mailings.
• Provide crucial support to financial advisors and branch office, both independently and within a team.
• Process client financial transactions and financial advisor expenses with high organization and accuracy.
• Open new client accounts and research client and security information using internal databases.
• Ensure client paperwork and documentation is accurate and correct prior to submission and processing, following up for completion.
• Prepare letters, forms, and reports to assist with servicing existing clients and prospecting for new clients.
• Create and maintain records and files utilizing Client Relationship Management (CRM) software.
• Assist Financial Advisors with marketing efforts including seminars and other client-facing events.
• Engage in available training and professional development opportunities to remain current on firm and industry policies.
• Perform other duties and responsibilities as assigned.

Requirements

• High School Diploma or equivalent and one (1) or more years of securities industry or related work experience preferred.
• Knowledge of general office practices, procedures, and methods.
• Understanding of investment concepts, practices, and procedures used in the securities industry.
• Familiarity with financial markets, products, and industry regulations.
• Proficiency in Client Relationship Management (CRM) software or similar contact management software.
• Skill in Excel, including developing spreadsheets for ongoing reporting.

Nice-to-haves

• Experience in a fast-paced, task-oriented work environment.
• Ability to analyze and research account information.
• Experience in providing high-level customer service.

Benefits

• Eligible for Discretionary Bonus