Client Service Associate or Manager (Hybrid Work Option)

$50,000 - $70,000/Yr

Wealth Enhancement Group Acquisition - Woodbury, MN

Full-time - Entry Level

Hybrid - Woodbury, MN

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 61,000 households from our over 100 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. Our Woodbury, MN office is looking for a Client Service Professional to serve as the liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation. This is a hybrid position after successful training. The salary target for this role is $50,000 - $70,000, depending on experience.

Responsibilities

• Support Senior Vice President (Financial Advisor) and their clients by leading and implementing the client service model
• Facilitate new account set up at the custodial and broker/dealer level; follow up on fund transfers
• Respond to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.
• Ensure accurate completion of prospect/new client paperwork and set up
• Maintain Salesforce database and client files (filing, copies, data input)
• Research and follow up on any issues with the broker/dealer, vendors, and Wealth Enhancement Group operations department
• Record incoming assets to the appropriate blotting tool
• Learn company product suitability guidelines, financial operational processes, and financial sales processes
• Support client service functions for all teams as requested

Requirements

• Active securities licenses 7 & 66 (or 7, 63 & 65) - or ability to obtain within 6 months of hire - required
• 4-year degree preferred
• 2+ years of financial administration experience preferred
• 3+ years of customer service/administrative experience preferred
• Strong interpersonal skills required to develop team and client relationships
• Professional presence and communication skills
• Strong attention to detail and process
• Good problem-solving skills, ability to work with deadlines and prioritize work
• Proficient with Microsoft Office
• Salesforce experience a plus

Benefits

• Training and professional development
• Medical, dental and vision coverage
• 401k - with match and profit sharing
• Health care spending and savings accounts
• Dependent care and transit spending accounts
• Wellness programs and resources
• Life and AD&D insurance - employer paid and voluntary options
• Short-term and long-term disability - employer paid
• Employee assistance plan
• Accident and critical illness
• Pet insurance
• Identity theft
• Paid Time Off
• 12 paid holidays each year
• Paid parental leave and paid caregiver leave
• Tuition reimbursement