Client Service Associate (Teller - 40 hours) - Spring, TX

Zions Bank - Spring, TX

Full-time - Entry Level

Spring, TX

Management of Companies and Enterprises

About the position

The Client Service Associate (Teller) at Amegy Bank is a customer-focused role responsible for providing exceptional banking services to clients at the Spring Banking Center. This position involves processing financial transactions, addressing client needs, and promoting bank products to enhance customer relationships. The role emphasizes teamwork, community involvement, and a commitment to helping clients achieve their financial goals.

Responsibilities

• Provide full-service banking by accurately processing all financial transactions in a timely manner.
• Utilize knowledge of available bank products and services to expand and increase client relationships.
• Identify and address clients' needs by providing a variety of services such as issuing counter checks and conducting account maintenance.
• Deliver an exceptional customer experience while uncovering bank products or service needs for referrals.
• Explore, identify, and maximize cross-selling of bank products based on clients' needs.
• Perform all duties in compliance with laws, regulations, and bank policies and procedures.
• Resolve client concerns through direct personal action or referral to alternative branch or bank resources.
• Adhere to the bank's security policies while maintaining confidentiality of bank records and client information.
• Meet with Branch Service Manager and/or Branch Manager daily to discuss progress in reaching individual and banking center goals.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• At least 1 year of experience in customer service, banking, cashiering, balancing, and sales or a related field.
• Prior experience in a customer service or cash handling role is preferred.
• Excellent customer service skills with the ability to communicate effectively.
• Basic math skills and proficiency in using computers and cash handling equipment.
• Strong attention to detail and accuracy in handling financial transactions.
• Knowledge of banking products and services a plus.
• Proficiency in cross-selling bank products tailored to clients' specific needs.
• Experience in meeting or exceeding sales goals and referral targets.
• Reliable attendance and exceptional time management skills.
• Ability to work efficiently in a fast-paced environment while maintaining professionalism.

Nice-to-haves

• Experience in a customer service or cash handling role is preferred.
• Knowledge of banking products and services a plus.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match and Profit Sharing.
• Mental health benefits including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.
• Competitive compensation in line with work experience.