Client Service Associate

$52,000 - $75,000/Yr

The Colony Group - Scottsdale, AZ

Full-time - Entry Level

Hybrid - Scottsdale, AZ

11-50 employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Colony Group is seeking a motivated and qualified individual for the position of Client Service Associate. This role is focused on providing a high level of technical and client management support to a financial counseling team, assisting in managing all aspects of client relationships. The ideal candidate will have a strong commitment to client service and uphold the highest ethical and professional standards.

Responsibilities

• Assisting clients and the wealth management team with preparation of account applications, asset-transfer forms, and client-specific requests at various custodians.
• Communicating with the company's custodians and initiating proactive follow-through on action points.
• Assisting the compliance and wealth management teams with internal compliance and external requirements necessary for new accounts and assets.
• Preparing and updating financial schedules and analyses, client presentations, and client meeting agendas.
• Drafting and processing correspondence to clients and communicating with clients by telephone and email.
• Assisting with the income tax return preparation process, including scanning data and sending copies of returns to clients.
• Interacting with spreadsheet-driven reports for the wealth management team and the company's clients.
• Maintaining electronic and physical records and files in an orderly fashion and updating client information into the company's databases.
• Preparing, generating, and delivering quarterly reports and assisting with billing.
• Responsible for the daily cash and position reconciliations of clients' accounts and investigating and resolving any resulting exception items.
• Assisting with Retirement Plan Consulting Quarterly Reports.
• Assisting people in the office with DocuSign letters.

Requirements

• A Bachelor's degree with a minimum of 3+ years administrative experience in financial or professional services, or an Associate's degree with 8+ years of relevant work experience.
• Familiarity with brokerage or registered investment advisory firm operations.
• Strong mathematical aptitude and superb written and verbal communication skills.
• Moderate understanding of investment products and investment operations is desired.
• Solid analytical skills and attention to detail and organization.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Notable attention to detail, self-initiated follow-through, and outstanding time management and organizational skills.
• Ability to work in a fast-paced environment and to juggle multiple and competing tasks and demands.
• Experience with Tamarac.

Benefits

• Health Insurance
• Flexible time off and sick time