Client Service Associate

Jackson Hewitt - Fayetteville, NC

Full-time - Entry Level

Fayetteville, NC

Professional, Scientific, and Technical Services

About the position

The Client Service Associate at Jackson Hewitt is a full-time role focused on providing exceptional customer service and support to clients visiting the office. The position emphasizes building strong relationships with clients and ensuring a positive experience throughout their journey with the company. The associate will engage with clients, manage appointments, and assist in marketing efforts, all while contributing to a welcoming environment.

Responsibilities

• Engage actively with clients to ensure exceptional service.
• Confirm client appointments and follow up with past and potential clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times.
• Provide essential support to clients visiting the office.

Requirements

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and troubleshooting ability.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Nice-to-haves

• Experience in customer service or sales is preferred.

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Corporate discount program
• Tax preparation training
• Continuing tax education