Client Service Associate

$32,240 - $35,360/Yr

Jackson Hewitt - 893 - Hazlet, NJ

Full-time - Entry Level

Hazlet, NJ

About the position

The Client Service Associate at Jackson Hewitt is a full-time role focused on providing exceptional customer service and support to clients visiting the office. The position involves engaging with clients, confirming appointments, and ensuring a positive experience throughout their visit. This role is ideal for individuals who enjoy building relationships and thrive in a customer-oriented environment.

Responsibilities

• Engage with clients and provide exceptional customer service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times.

Requirements

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and troubleshooting skills.
• Prior customer service or sales experience preferred, but not required.

Nice-to-haves

• Willingness to learn and grow in a customer-focused role.

Benefits

• Employee Discount
• Flexible schedule
• Training & development
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education