Client Service Coordinator - Bilingual

$37,440 - $45,760/Yr

Primary Services - Houston, TX

Full-time - Entry Level

Houston, TX

Administrative and Support Services

About the position

The Bilingual Client Service Coordinator plays a crucial role in ensuring customer satisfaction and effective communication within a leading solar company. This position requires a proactive approach to resolving client issues, managing inquiries, and maintaining accurate documentation in a fast-paced environment.

Responsibilities

• Collaborate closely with the Management Team to effectively resolve customer issues.
• Proactively handle customer inquiries and process issues.
• Answer inbound phone calls from customers and field sales representatives.
• Manage high-priority cases in SalesForce, ensuring accuracy and efficiency.
• Support partner requests through timely communication via phone and email.
• Run credit checks on accounts and generate end-of-day reports.
• Adapt daily workload to support management action plans.
• Maintain detailed records and documentation for all interactions.

Requirements

• Bilingual in Spanish is REQUIRED to communicate effectively with our diverse clientele.
• Minimum of 2+ years in a call center environment, showcasing exceptional customer service skills.
• Proven experience in document management, ensuring meticulous handling of customer files and information.
• Strong proficiency in MS Office Suite (Excel, Word) and SalesForce CRM for effective data management.
• Exceptional communication skills, both verbal and written, with keen attention to detail.
• Ability to manage multiple tasks efficiently and adapt to changing priorities.

Nice-to-haves

• Administrative or accounting skills, including check reconciliation and reporting, are a plus.
• Flexibility to work overtime when needed.

Benefits

• Career growth opportunities within the company.
• Dynamic team environment.