Client Service Coordinator

About the position

The Client Service Coordinator at Tishman Speyer is responsible for delivering exceptional customer service and supporting the Property Management Office in ensuring seamless daily operations. This role involves being the first point of contact for customers and visitors, promoting the company's amenity offerings, and maintaining high levels of customer satisfaction. The position requires strong organizational skills, attention to detail, and a passion for hospitality.

Responsibilities

• Be the first point-of-contact and concierge in the Property Management Office (PMO)
• Provide a warm and welcoming experience for customers and visitors
• Promote Tishman Speyer's ZO amenity offerings
• Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
• Actively support the Property Management team in fostering long-lasting relationships
• Manage customer requests using the work order system and coordinate with the building operations team
• Assist the Client Service Manager in distribution of monthly rent statements and processing invoices
• Assist new customers with onboarding procedures
• Schedule periodic contracted services with building vendors as needed
• Update office files as required
• Distribute daily freight elevator and loading dock schedule
• Coordinate incoming and outgoing mail, overnight deliveries, and courier service
• Maintain certificates of insurance for contractors, customers, and vendors
• Update all directories and emergency contact lists as needed
• Assist the Property Management team with projects and communication

Requirements

• At least one year of experience in either commercial real estate or hospitality industry
• Bachelor's degree
• Proficient in Microsoft Office or equivalent
• Ability to understand and communicate in English, verbally and in writing

Nice-to-haves

• Experience in customer support
• Strong interpersonal skills
• Ability to thrive in an innovative and fast-paced environment

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Opportunities for advancement