Client Service Coordinator

About the position

The Client Service Coordinator at PASO - West Suburban Action Project plays a crucial role in supporting the immigration legal clinic by serving as the first point of contact for potential clients. This position is responsible for conducting initial intakes, providing information about legal services, and managing the scheduling process. The coordinator will work closely with the staff attorney and paralegal to ensure that immigrant communities receive the necessary legal services they need, while also handling administrative tasks to maintain smooth operations within the clinic.

Responsibilities

• Serves as the first point of contact for potential clients whether in person, online or over the phone.
• Conducts initial intakes for clients interested in receiving services.
• Provides information about the legal clinic's services to potential clients.
• Matches clients with appropriate services and makes necessary appointments for clients with legal staff and other programs.
• Leads the legal clinic's scheduling and appointments process.
• Provides accurate and comprehensive information about the client and their case to facilitate efficient case management.
• Collaborates closely with the staff attorney and paralegal to ensure a smooth transition of case.
• Manages the legal clinic office and collaborates with the rest of PASO's administrative staff to ensure smooth daily operations.
• Maintains accurate data and program records in appropriate databases.
• Ensures any administrative paperwork (intake, fee forms, etc.) are properly processed and stored.
• Supports the paralegal in maintaining accurate and complete case files.
• Designs and distributes informational materials to promote clinic services.
• Conducts community outreach to organizations and groups to provide information about PASO's legal clinic services.
• Other duties as assigned.

Requirements

• Demonstrated commitment to social justice and power building with immigrant communities.
• Bilingual in English and Spanish.
• Minimum bachelor's degree or two years of work experience in client or customer service.
• Background and familiarity with immigration processes.
• Ability to stay organized, detail-oriented, and ability to multitask and meet deadlines with minimal supervision.
• Proficiency in Google Suite and Microsoft applications.

Benefits

• 100% employee coverage of medical insurance
• 100% employee coverage of dental insurance
• 100% employee coverage of vision insurance
• Cell phone reimbursement
• Mileage reimbursement
• Generous time off
• Flexibility in work schedule