Client Service Coordinator

Nva - Plympton, MA

Part-time,Full-time - Entry Level

Plympton, MA

1,001-5,000 employees

Accommodation

About the position

The Client Service Coordinator role at a premier equine veterinary practice involves providing exceptional support to clients and veterinarians. This position is crucial for managing client communications, scheduling appointments, and ensuring smooth office operations while delivering outstanding customer service.

Responsibilities

• Manage client communications via phone, email, and text.
• Schedule appointments with precision and efficiency.
• Deliver exceptional customer service.
• Use Practice Management software to document all interactions.
• Handle accounts receivable: send invoices and statements, discuss balances with clients, collect and process payments.
• Process payments, email invoices, and provide receipts.
• Prepare client estimates as instructed by veterinarians.
• Organize and scan documentation into client records.
• Prepare and send postal correspondence.
• Maintain office organization, including stocking brochures and ensuring cleanliness.
• Perform other duties as assigned by the Practice Manager or Veterinarians.

Requirements

• Several years of client-facing experience in a service or retail setting.
• Skilled in accounts receivable, including client outreach via phone, text, and email.
• Reliable and adaptable, with the ability to excel in high-pressure situations.
• Familiarity with equine terminology and hands-on horse experience is essential.
• Strong communication skills, both verbal and written.
• Proficient in computer systems, tablets, and cloud-based software.

Nice-to-haves

• Ability to work 1-2 Saturdays per month (7:45 AM - 1:00 PM).

Benefits

• Competitive salary based on experience.
• Uniform allowance.
• Paid time off (sick and vacation days).
• Paid holidays.
• Employee Horse Health Care Package (Wellness Plan & Colic Assistance Plan).
• 401(k) with employer match.
• Comprehensive insurance coverage: medical, dental, vision, short/long-term disability, and life insurance.
• Pet insurance.