Client Service Coordinator

$60,000 - $65,000/Yr

Tishman Speyer Properties - New York, NY

Full-time - Entry Level

New York, NY

Real Estate

About the position

The Client Service Coordinator is responsible for delivering outstanding customer service and supporting the Property Management Office to ensure seamless day-to-day operations. This role involves being the first point of contact for customers and visitors, promoting Tishman Speyer's amenities, and maintaining high levels of customer satisfaction. The successful candidate will report to the Client Service Manager and will be located at Hearst Tower, requiring strong organizational skills and a passion for customer service.

Responsibilities

• Be the first point-of-contact and concierge in the Property Management Office (PMO)
• Provide a warm and welcoming experience for customers and visitors
• Promote Tishman Speyer's ZO amenity offerings
• Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
• Actively support the Property Management team in fostering long-lasting relationships
• Manage customer requests using our work order system and coordinate with the building operations team
• Assist the Client Service Manager (CSM) in distribution of monthly rent statements and processing invoices in a timely manner
• Assist new customers with onboarding procedures
• Schedule periodic contracted services with building vendors as needed
• Update office files as and when required
• Distribute daily freight elevator and loading dock schedule
• Coordinate incoming and outgoing mail, overnight deliveries, and courier service
• Maintain certificates of insurance for contractors, customers, and vendors
• Update all directories and emergency contact lists as needed
• Assist the Property Management team with projects and communication

Requirements

• At least one year of experience in either commercial real estate or hospitality industry
• Bachelor's degree
• Proficient in Microsoft Office or equivalent
• Ability to understand and communicate in English, verbally and in writing

Nice-to-haves

• Thrive in an innovative and fast-paced environment
• Demonstrate strong interpersonal skills
• Provide exceptional customer service
• Support Tishman Speyer's hospitality initiatives

Benefits

• Comprehensive medical, dental, and vision insurance
• Life and disability insurance
• 401(k) plan with matching contributions
• Wellness benefits
• Discretionary annual bonus