Banfield Pet Hospital - North Miami Beach, FL
posted 22 days ago
Full-time
North Miami Beach, FL
Professional, Scientific, and Technical Services
About the position
The Client Service Coordinator plays a crucial role in maximizing the number of pets seen by the hospital team at Banfield Pet Hospital. This position focuses on providing exceptional service to clients and their pets, ensuring a welcoming and educational environment while managing administrative and financial tasks effectively.
Responsibilities
- Maximize the number of pets seen by the hospital team through efficient operations.
- Provide professional, efficient, and exceptional service to clients and pets.
- Educate clients about Optimum Wellness Plans, preventative care, and hospital services.
- Assist incoming clients with documentation and pet information entry.
- Manage outgoing client interactions, including providing instructions and scheduling appointments.
- Maintain accurate financial balances and follow proper opening and closing procedures.
- Conduct necessary administrative functions and perform other assigned duties.
Requirements
- Ability to multi-task and manage multiple tasks under distracting conditions.
- Strong communication skills in English, both written and verbal.
- Cooperative and willing to work collaboratively with others.
- Flexibility to adapt to changing situations and perform various tasks.
- Independence in performing tasks without supervision.
- Resilience and ability to maintain composure in stressful situations.
Nice-to-haves
- Experience in a veterinary or pet care environment.
- Familiarity with pet health needs and wellness plans.
