Banfield Pet Hospital - Coral Gables, FL
posted 23 days ago
Full-time - Entry Level
Coral Gables, FL
Professional, Scientific, and Technical Services
About the position
The Client Service Coordinator (CSC) at Banfield Pet Hospital plays a crucial role in managing the flow of clients and pets through the hospital. This position focuses on maximizing the productivity of the veterinary medical team while ensuring excellent communication and care for clients and their pets. The CSC is responsible for creating a welcoming environment that encourages client retention and referrals.
Responsibilities
- Drive the flow of clients and pets through the hospital.
- Maximize the productivity of the veterinary medical team.
- Ensure good communication with associates and clients.
- Coordinate the care of clients and pets in a friendly and efficient manner.
- Actively recruit new clients by promoting hospital services.
- Maximize the number of pets seen by the hospital team.
- Provide professional, efficient, and exceptional service at all times.
- Educate clients about Optimum Wellness Plans and preventative care.
- Assist incoming clients with documentation and pet information entry.
- Assist outgoing clients with instructions, information, and invoices.
- Manage finances by maintaining accurate balances and following procedures.
- Conduct administrative functions as necessary.
Requirements
- Strong communication skills to interact with clients and team members.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Experience in customer service or a related field.
- Basic knowledge of veterinary services and pet care.
Nice-to-haves
- Experience in a veterinary or healthcare setting.
- Familiarity with pet health needs and wellness plans.
Benefits
- Health insurance coverage.
- Paid time off and holidays.
- Employee discounts on services and products.
